Factory Authorized Matterport Repair Center
Matterport camera repairs and services.
In a few days time MatterFix diagnosed, repaired and shipped our Pro2 camera, getting us back to business as usual. Mike was very helpful and I would immediately contact MatterFix with any future issues that may arise.
Kristin O
Toronto ON
I have been a client of Mike's at MatterFix for 4 years now and it is hard to say anything bad about him or his company. He is courteous, genuinely concerned about your business and does incredible work quickly. Mike understands that our scanners are our livelihoods and his company repairs them fast and handles all shipping issues. If he can't fix your scanner he will send it to the parent company, Matterport to take care of you. I cannot say enough good things about MatterFix. Every interaction has been stellar! I am a client for life.
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Paul J
Ohio USA
Matterfix.IO is fantastic, I have used them on multiple occasions. They replaced the batteries and colling fan in my Matterport Pro 1, and adjusted the clutch and upgraded the batteries in my Matterport Pro2lite. Both times shipping and service were very fast! I was up and running within days of shipping the units out!
Derek S
Indiana USA
Request a Prepaid Shipping Label
If you’d like, we can email you a prepaid shipping label to send your camera to us. Once you receive the label all you need to do is pack up your camera.
Matterport Battery Replacements
Battery replacements are either $250 (one battery) or $400 (both batteries) + return shipping. We typically complete repairs and send cameras back to customers the day after we receive them.
How To Ship Your Matterport Camera
For packing we recommend using the box that Matterport provides when you purchase the camera (the one with their logo on it and custom cut foam inserts to protect the camera).
