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I have been a client of Mike's at MatterFix for 4 years now and it is hard to say anything bad about him or his company. He is courteous, genuinely concerned about your business and does incredible work quickly. Mike understands that our scanners are our livelihoods and his company repairs them fast and handles all shipping issues. If he can't fix your scanner he will send it to the parent company, Matterport to take care of you. I cannot say enough good things about MatterFix. Every interaction has been stellar! I am a client for life.
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Matterfix.IO is fantastic, I have used them on multiple occasions. They replaced the batteries and colling fan in my Matterport Pro 1, and adjusted the clutch and upgraded the batteries in my Matterport Pro2lite. Both times shipping and service were very fast! I was up and running within days of shipping the units out!
In a few days time MatterFix diagnosed, repaired and shipped our Pro2 camera, getting us back to business as usual. Mike was very helpful and I would immediately contact MatterFix with any future issues that may arise.
Mike and his team at Matterfix.io did a fantastic job replacing the battery in my Matterport Pro2. The turnaround time was just a few days, and their communication throughout the process was excellent. Great service and support—I highly recommend them for any Matterport equipment issues!
THE SERVICE WAS AMAZING,THE PHONE CALL WAS FULL OF INFO. OUR PRODUCT WAS DAMAGED VERY BAD AND MATTERFIX WAS ABLE TO FIX IT AND RETURN IT WITHIN A WEEK.
They repaired our MatterPort in excellent time. Very pleased with the service and will definitely use them again. Highly recommend!
Went the extra mile in helping us in out in an urgent situation. I highly recommend Materfix.io
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Quick and quality service
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Super easy to fill out a fix request and send in my camera. They kept me posted on what needed to be fixed and the turn around time was pretty fast. Super satisfied!
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super easy, super fast, super good value. super
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I definitely recommend, good communication, professionalism and speed of action.
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Great service! Quick response and reasonable pricing.
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Top notch customer service. Very easy to work with.
I have always experienced great customer service at MatterFix. Not only easy rentals, but also camera repair and experienced advice while in the field performing a scan.
I shipped 2 Matteports to Matterfix per the recommendation of Matterport.com for repairs. Both repairs were "DRAMA FREE". I simply submitted the form, packaged up my gear and shipped it off. A few days later, matterports returned completely refurbished and ready to go. I would highly recommend Matterfix for any Matterport Repairs you may need. The cost is significantly cheaper than what I've paid in the past directly through Matterport.com - Great Job!
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Great communication, camera came back quickly, camera now functions properly.
Mike and Carson deliver exceptional service - they are fast, knowledgable and helped us quickly resolve problems in our equipment, getting it back to us full operational in time for the next project. Thank you both for your service!
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Perfect work
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Truly an amazing experience. Not only did they have exactly what I needed and even provided a kit option with iPad and tripod. Matterport worked amazing and return was so easy. I would recommend them 💯 over.
Great place to rent from
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Quick, professional service - great communication throughout the process. My Matterport® camera looks and performs like brand NEW again! I highly recommend MatterFix.io ☑️
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MatterFix.io fixed our Matterport camera quickly and the shipping was speedy. Upon receiving the camera, the shipping box had been damaged and the camera was damaged consequently. I contacted Matterfix.io and they had me return the camera at their expense and fixed all the issues that occurred due to shipping. I would definitely use these folks again!!!
Really impressed with the communication throughout and the speed our cameras were fixed and sent back to us. Easy process and happy, tuned up cameras!
One of the best Company's I have dealt with. They performed services which took hours, communicated with us over 10 times and helped us a lot with every aspect of our malfunctional Matterport Camera and basically did not even charge us. They are professional, responsive, thourough, accurate and great value for money. They even sell Matterport equipment at the best prices and with extra services included. I look forward to dealing with them in the future. Thanks Matterfix!
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Hello Google people, might contacted me about a matterport Pro 3 that I was selling. Having never sold such an expensive piece of equipment online before, I was skeptical. And I did not like the idea of sending this piece of equipment through the mail waiting for a check or a venmo transfer. Mike invited me to his shop in Gainesville Florida, my wife and I drove there the next day, it was an absolutely professional outfit Mike was very nice and kind and absolutely professional. Everything he told me he was going to do he did exactly that money transfer to venmo his location nothing was sketchy in any way. A wonderful experience dealing with Mike.
Great company! We've sent 4 devices so far to be fixed and each has been repaired with quality and quickly. Mike was great with his communication and handling of our repairs.
When our Pro3 took a tumble matterfix was a life saver. It had fallen over and sounded like a lawnmower running. Fast and easy. Sent it in and a week later we had our camera fixed like new! Thanks again!
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MatterFix has saved me several times after catastrophic damage to some of our Pro 2's and Pro 3's from the field. In every cases they rebuilt the camera to return them in new condition. Feel assured when sending a camera in to MatterFix it's in the best hands for repair.
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I’m in New Zealand and worked with the Matterfix.io team in the USA. They made the process so easy from start to finish. They provided clear and helpful information, and their communication was excellent despite the time difference. Very impressed with their service!
Very responsive and helpful!
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Great service and fast turnaround
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Wherever you are in the world if you need work done on your Matterport this is the place to bring your camera. Highly responsive, helpful and attentive experts. So glad I found them after unintentionally buying a broken pro 1 off eBay.
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As the only Matterport Repair provider, they still knock it out of the park! Send to them, they diagnose same day received, fix and send out next day - just as advertised. Every step of the way was confirmed in email - even receipt of the package when it arrived at their location and when the fixed Pro2 was received at our location. I've watched Mike over the years become the definitive expert on Matterport repairs - and now I was able to confirm it with my experience in getting my Pro2 fixed. Great job, Thanks Matterfix.io !
Prompt , concise service. They're honest and professional and very helpful in what my camera would and would not need,
It’s always a great experience to interact with MatterFix, I have rented equipment and in one occasion it was an emergency and they were quick to help. I’ve also have sent equipment to fix and calibrate. Fair price, great service.
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Got my repaired Pro3 back from MatterFix.io. Wow, what a great turn around, that was just a couple of days downtime! They really are the Rolls Royce of after-sales service. I was stunned at how new it looked, when I opened the case!… I’m aware I sent it in a pretty banged up condition, was not expecting a new outer casing. Anyway the camera is working just great, seems quieter and smoother than I ever remember it being. A stellar job was done by you and your team! Thanks for running such a outstanding company, you guys really care so much for your clients, it's so refreshing!! A very satisfied customer,
Mike & his team were amazing. Made the process easy to get the job done. Got the camera and was able to get it back. Great team there.
Resources
Check out some of the latest video resources from Matterfix
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Factory Authorized Matterport Repair Center
Matterport camera repairs and services.
Request a Prepaid Shipping Label
If you’d like, we can email you a prepaid shipping label to send your camera to us. Once you receive the label all you need to do is pack up your camera.
Matterport Battery Replacements
Battery replacements are either $250 (one battery) or $400 (both batteries) + return shipping. We typically complete repairs and send cameras back to customers the day after we receive them.
How To Ship Your Matterport Camera
For packing we recommend using the box that Matterport provides when you purchase the camera (the one with their logo on it and custom cut foam inserts to protect the camera).
